SHIPPING & RETURNS

SHIPPING

Elements By Harmony, aims to ship out your order as quickly as possible. Due to huge influxes of orders we often receive, it may take 5-8 business days to ship your order. We appreciate your patience and always do our best to ship quickly.

Exclusive pieces, limited drops, and other one-off collections may take longer than 5-8 days to ship, however this is rare. We appreciate your patience! We have an extremely high overall customer service and satisfaction rating for a reason. :)

CLOTHING RETURNS 

Returns are offered within 30 days after product delivery on items that are unworn, unaltered and in new condition with all tags attached.  With the exception of items marked FINAL SALE such as sale items and brown bag items. All sale items are marked as final sale. We can accommodate size exchanges on these items, but we are not able to process any refunds.

Please allow 5-7 business days from the date your package arrives to us for your return or exchange to be processed.

Please note that return shipping charges are the responsibility of the customer. If a product is defective or received incorrectly, you will have to pay for the return shipment.

If you wish to exchange items to a different size, we will be happy to process the exchange, so as long as the new item is in stock. Customers will need to ship the exchange back to us to process any exchanges. Once we receive the product, the exchange will be sent free of charge back out to the customer. 

How to Return Clothing

To process any returns or exchanges please follow these instructions:
Please click on the link below and follow the steps:

https://elementsbyharmony.com/pages/returns

Please carefully follow our step by step instructions.

You will be able to advise the reason for the return. Please be as honest as possible to help us correct any issues correctly and process them as best as we can.

If you would like to process an exchange, you will be directed to a small note box where you can insert a descriptive text advising what items you would like to receive in your exchange order. In this box please let us know the item name, color, and size you would like to receive. This way we will be able to process the exchange correctly.

Once the product is received please allow 3-5 business days for your return to be processed.

 

For Immediate Questions or Concerns:
Email us at: sales@elementsbyharmony.com